Consumer Policies at LuckyGemstones.com View Cart

HOME
SEARCH
Gift Wrapping
Policies
FAQ
Testimonials
Contact Us
About Us

Jewelry by Stone

Jewelry by Type

Caring for your Jewelry

100% SATISFACTION GUARANTEED!


Consumer Policies

Quick Jumps

Shipping
Returns and Exchanges
Privacy
Other

SHIPPING:

  • Between November 23rd and December 24, 2012 we are offering FREE Standard Shipping within the US on orders (unlimited items) totalling more than $50. Standard shipping is US Postal First Class Delivery and is only valid within the United States. Expedited shipping is available for an additional charge (calculated on checkout).
  • We normally ship within 1-2 business days after the order payment is received and verified. (Note: Google Checkout customers may find it takes several days for Google to verify payment). Large orders or orders with custom work may require additional processing time. Checks sent in through the mail require a 3-4 week holding period to allow the check to clear..
  • Special instruction Delivery messages such as "Leave on the porch behind the flower pot" or "put inside door if not home" will NOT be honored. The postal delivery agencies (US Postal, FedEx, etc) will not follow these instructions. If there are any issues with your order, we will attempt to contact you via the email address listed on the order. Please make sure we can respond to this email address, i.e., that it is a valid email address and that spam filters will not reject the message. If no response is received regarding an open issue within a reasonable time frame, we will cancel the order. Modifications to an order can be made before shipment, however, all modifications must be received in writing (via email) from the email address listed on the order.
  • We will declare a USPS First Class package lost if it has not been received in 30 days within the Continental US and 45 days outside the Continental US (Hawaii, Alaska, etc).
  • Orders deemed excessively risky will ONLY be shipped to the billing address listed on the order. Orders may be subject to verification, which could delay delivery. Large/high dollar orders and overnight/rush orders will only be shipped to the billing address.
  • International (Non-US) Customers click HERE.
  • PayPal is very restrictive as to what information it will share with Merchants, therefore we may require shipment to the PayPal Confirmed Address.
  • We only display items we have in stock. However, sometimes an item in large demand may be on backorder. If this is the case, we will notify you immediately.

RETURNS:

  • We will exchange the item or refund the purchase price of the item (less shipping charges, gift wrapping, and custom order fees) if received by us, in UNWORN, UNDAMAGED, resellable condition in the original packaging within 30 days of your receipt. Tags may be attached to some items. If the tag is removed or modified in any manner, the item will not be accepted for return. Damaged or visibly worn items cannot be accepted for return. Additional restocking fees will be assessed if the packaging (jewelry boxes, etc) are missing, damaged or unusable. We are a "new jewelry" website so we expect them to come back looking "new". Item(s) returned outside the WARRANTY PERIOD are NOT accepted. Basically, we require the item(s) be returned to us in exactly the same condition sent to you. Postage is non-refundable.
  • We REQUIRE we be notified of defective items within TWO DAYS of delivery of the order. Return shipping on exchanges is billed at current rates.
  • Please package your returns well! We are not responsible for items damaged or lost in transit. We require you provide proof of delivery (delivery confirmation) should a dispute arise as to whether you have returned an item. (We suggest re-using the bubble mailer by taping over the shipping label). Please send Exchanges or Returns with copy of the Packing Slip to: Newage Enterprises, c/o Returns, P.O. Box 14492, Tumwater, WA 98511-4492.
  • Refunds are normally processed within 7-10 business days and can only be issued back to the original payment method. For instance, credit card refunds will be refunded back only to the credit card used for the purchase. If we are unable to issue a credit via the original payment method, the return can only be used for an in-store credit.
  • Bad Address/Refused/Unclaimed: If a package is returned to us for any reason, we will make an attempt to contact you via the email address listed on the order. Once you respond, your package can be shipped back to you at your specific direction and shipping will be re-billed. Since there has been a shipping problem, we require re-shipment to the billing address listed on the form of payment. If it is still within our return period, you may choose to have your purchase(s) processed as a return. Shipping charges are non-refundable. If we do not receive a response from you within 7 business days, we will assumed the package is abandoned and return the goods to stock. Please note that unclaimed packages will not be refunded once restocked.

PRIVACY:

Privacy Notice: We consider personal privacy a very important issue. We have not and will never send unsolicited emails, nor use popups. This privacy notice discloses the privacy practices for this website and applies to any and all information collected by this web site. Personal information is collected only with respect to orders placed on the site. All orders are placed over the secure (https) Americart server. We will never sell your information. Information Collection, Use, and Sharing: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, online order placement or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. fulfill, verify and ship an order. Security: We take precautions to protect your information. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page when using the Americart Shopping Cart. All secure information customer address information taken via telephone is shredded in a timely manner. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

OTHER:

Prices are subject to change without notice and are in U.S. currency.

We reserve the right to ban any customer based upon: use of profanity, rudeness or harassing behavior to our staff, unauthorized credit card use, excessive returns, tampering with the website or order form or any other activity we deem inappropriate. We reserve the right to charge a 10% Cancellation Fee to customers who have been denied service and continue to attempt to place orders.

We aggressively pursue Fraud as this increases costs for everyone! We use Risk Assessment Software and reserve the right to decline order(s) or require shipment to the Billing Address at our discretion. Our policy is to fight all Chargebacks. Orders are digitially photographed before shipping. Modifications to orders must be received in writing from the email address listed on the order.

The Jewelry Industry recommends you restring your Jewelry at least once a year--more often if it is worn in water or worn daily. We will restring any jewelry purchased on our site for a 25% discount on labor, plus shipping and handling charges. Replacement stones will be charged on a per stone basis. Please contact us for an exact quote.

Our liability on any purchase is limited to and cannot exceed the purchase price.

We carry thousands of items and occasionally errors will occur. Therefore, prices and descriptions are subject to change without notice.

Secured by PayPal Policies Contact Us  Accepting MC/Visa/PayPal and Google Wallet