Consumer Policies

• Privacy Notice: We consider personal privacy a very important issue. We have not and will never send unsolicited emails, nor use popups. This privacy notice discloses the privacy practices for this website and applies to any and all information collected by this web site. Personal information is collected only with respect to orders placed on the site. All orders are placed over the secure (https) Americart server. We will never sell your information. Information Collection, Use, and Sharing: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, online order placement or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. fulfill, verify and ship an order. Security: We take precautions to protect your information. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page when using the Americart Shopping Cart. All secure information customer address information taken via telephone is shredded in a timely manner. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

• Standard shipping charges are $5.00 for First Class US Postal Service delivery (unlimited items) within the United States. Priority, Express, Fed-Ex 2-day and Fed-Ex Overnight options are available for an additional charge (calculated on checkout).

• Special instruction Delivery messages such as "Leave on the porch behind the flower pot" or "put inside door if not home" will not be honored. The postal delivery agencies (US Postal, FedEx, etc) will not follow these instructions. If there are any issues with your order, we will attempt to contact you via the email address listed on the order. Please make sure we can respond to this email address, i.e., that it is a valid email address and that spam filters will not reject the message. If no response is received regarding an open issue within a reasonable time frame, we will cancel the order. Modifications to an order can be made before shipment, however, all modifications must be received in writing (via email) from the email address listed on the order.

• We will declare a USPS First Class package lost if it has not been received in 30 days within the Continental US and 45 to Hawaii. (We have noticed an increase in the number of delayed packages. About 1 in 1000 unfortunate customers receive their shipments about 3 weeks late and tell us they have been "opened". We believe this to be a by-product of the increased security measures).

• Orders deemed excessively risky will ONLY be shipped to the billing address listed on the order. Orders may be subject to verification, which could delay delivery. Large/high dollar orders and overnight/rush orders will only be shipped to the billing address.

• WE NO LONGER ACCEPT INTERNATIONAL OR MILITARY ORDERS. It was a difficult decision, but there were several reasons for this change. The US Postal Service changes implemented in Fall of 2007 include increased complexity of Customs Laws and rejected shipments. We do not feel we have the staff to remain current on these ever increasingly strict and complicated regulations. All but one package lost in 2007 was lost OUTSIDE the US. Even requiring Waiver of Liabilities, Customers were extremely angry with our company when the package did not arrive, yet we have no way to track any lost packages nor even prove we shipped them.

• We normally ship within 1-2 business days after the order is received. Large orders or orders with custom work may require additional processing time. We accept checks ONLY though PayPal. This allows a greatly improved ship time over paper checks as paper checks can take up to a month to ship.

• All PayPal orders MUST be shipped to the PayPal CONFIRMED Address listed on the order. PayPal is very restrictive as to what information it will share with Merchants, therefore we REQUIRE shipment to the PayPal Confirmed Address.

• Prices are subject to change without notice and are in U.S. currency.

• We only display items we have in stock. However, sometimes an item in large demand may be on backorder.

• RETURN POLICY: We will exchange the item for an equally valued item or refund the purchase price of the item (less shipping charges and gift wrapping) if received by us, in UNWORN, UNDAMAGED, resellable condition in the original packaging within 15 days of receipt. Basically, the items must be returned to us in the same condition they were shipped to you. 15 days allows you a week to look the item(s) over and a week for the item(s) to get back to us via First Class USPS mail. A restocking fee of 5% will be assessed on items purchased via Credit Card. Postage is non-refundable. Return shipping on exchanges is billed at current rates. Damaged or visibly worn items cannot be accepted for return. Additional restocking fees will be assessed on items returned if the packaging is missing, damaged or returned slightly outside the warranty period, at our discretion. Items purchased between Thanksgiving and December 24th are returnable up until January 15th. Please package your returns well! We cannot be responsible for items damaged in transit. Send exchanges/returns with copy of Packing Slip to:
  Newage Enterprises
  c/o Returns
  P.O. Box 14492
  Tumwater, WA 98511-4492
  

• Refunds can only be issued back to the original payment method. For instance, credit card refunds will be refunded back only to the credit card used for the purchase. If we are unable to issue a credit back via the original payment method, the return can only be used for an in-store credit.

• We aggressively pursue Fraud. This increases costs for everyone!.

• We reserve the right to ban any customer based upon: use of profanity, rudeness or harassing behavior to our staff, unauthorized credit card use, excessive returns, tampering with the website or order form or any other activity we deem inappropriate.

• The Jewelry Industry recommends you restring your Jewelry at least once a year--more often if it is worn in water or worn daily. We will restring any jewelry purchased on our site for a 25% discount on labor, plus shipping and handling charges. Replacement stones will be charged on a per stone basis. Please contact us for an exact quote.

• Our liability on any purchase is limited to and cannot exceed the purchase price.

• We carry thousands of items and occassionally errors will occur. Therefore, prices and descriptions are subject to change without notice.

Disclaimer: Newage Enterprises makes no claims as to the healing properties of this gemstone. We provide information on legends surrounding this stone's mystical and healing properties which allow the informed user to make their own decision.

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