Between November 23rd and December 24, 2012 we are offering FREE Standard Shipping
within the US on orders (unlimited items) totalling more than $50. Standard shipping is US Postal First Class Delivery
and is only valid within the United States. Expedited shipping is available for an
additional charge (calculated on checkout).
We normally ship within 1-2 business days after the order payment is received and verified.
(Note: Google Checkout customers may find it takes several days for Google to verify payment). Large orders or orders with custom work may require additional
processing time. Checks sent in through the mail require a 3-4 week holding period to allow the check to clear..
Special instruction Delivery messages such as "Leave on the porch behind the flower pot"
or "put inside door if not home" will NOT be honored. The postal delivery agencies (US Postal, FedEx, etc) will not
follow these instructions. If there are any issues with your order, we will attempt to contact you via the email
address listed on the order. Please make sure we can respond to this email address, i.e., that it is a valid
email address and that spam filters will not reject the message. If no response is received
regarding an open issue within a reasonable time frame, we will cancel the order. Modifications to an order can
be made before shipment, however, all modifications must be received in writing (via email) from the email address
listed on the order.
We will declare a USPS First Class package lost if it has not been received
in 30 days within the Continental US and 45 days outside the Continental US (Hawaii, Alaska, etc).
Orders deemed excessively
risky will ONLY be shipped to the billing address listed on the order. Orders may be subject to
verification, which could delay delivery. Large/high dollar orders and overnight/rush orders will only be shipped to the billing address.
We will exchange the item
or refund the purchase price of the item (less shipping charges,
gift wrapping, and custom order fees) if received by us, in UNWORN, UNDAMAGED, resellable condition in the
original packaging within 30 days of your receipt. Tags may be attached to some items. If the
tag is removed or modified in any manner, the item will not be accepted for return. Damaged or visibly worn items
cannot be accepted for return. Additional restocking
fees will be assessed if the packaging (jewelry boxes, etc) are missing, damaged or unusable. We
are a "new jewelry" website so we expect them to come back looking "new". Item(s) returned outside
the WARRANTY PERIOD are NOT accepted. Basically, we require the
item(s) be returned to us in exactly the same condition sent to you. Postage is non-refundable.
We REQUIRE we be notified of defective items within TWO DAYS of delivery of the order.
Return shipping on exchanges is billed at current rates.
Please package your returns well! We are not responsible for items damaged or
lost in transit. We require you provide proof of delivery (delivery confirmation) should a dispute arise as to whether you have returned
an item. (We suggest re-using the bubble mailer by taping over the shipping label). Please send Exchanges or Returns with
copy of the Packing Slip to: Newage Enterprises, c/o Returns, P.O. Box 14492, Tumwater, WA 98511-4492.
Refunds are normally processed within 7-10 business days and can only
be issued back to the original payment method. For instance, credit card refunds will be refunded back only to the
credit card used for the purchase. If we are unable to issue a credit via the original payment method, the
return can only be used for an in-store credit.
Bad Address/Refused/Unclaimed: If a package is returned to us for any reason, we will make an attempt to
contact you via the email address listed on the order. Once you respond, your package can be shipped back to you
at your specific direction and shipping will be re-billed. Since there has been a shipping problem, we require re-shipment to the billing
address listed on the form of payment. If it is still within our return period, you may choose to have your purchase(s)
processed as a return. Shipping charges are non-refundable. If we do not receive a response from you within 7
business days, we will assumed the package is abandoned and return the goods to stock. Please note that
unclaimed packages will not be refunded once restocked.
Privacy Notice: We consider personal privacy a very important issue.
We have not and will never send unsolicited emails, nor use popups. This privacy notice discloses the privacy
practices for this website and applies to any and all information collected by this web site. Personal information is
collected only with respect to orders placed on the site. All orders are placed over the secure (https) Americart
server. We will never sell your information. Information Collection, Use, and Sharing: We are the sole
owners of the information collected on this site. We only have access to/collect information that
you voluntarily give us via email, online order placement or other direct contact from you. We will not sell or rent
this information to anyone. We will use your information to respond to you, regarding the reason you contacted us.
We will not share your information with any third party outside of our organization, other than as necessary to
fulfill your request, e.g. fulfill, verify and ship an order. Security: We take precautions to protect your information.
Wherever we collect sensitive information (such as credit card data),
that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed
lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page
when using the Americart Shopping Cart. All secure information customer address information taken via telephone
is shredded in a timely manner. Only employees who need the information to perform a specific job (for example, billing
or customer service) are granted access to personally identifiable information. The computers/servers in which we
store personally identifiable information are kept in a secure environment.
Prices are subject to change without notice and are in U.S. currency.
We reserve the right to ban any customer based upon: use of profanity,
rudeness or harassing behavior to our staff, unauthorized credit card use, excessive returns, tampering with the
website or order form or any other activity we deem inappropriate. We reserve the right to charge a 10% Cancellation Fee to customers who have been denied service
and continue to attempt to place orders.
We aggressively pursue Fraud as this increases costs for everyone! We use Risk Assessment Software and reserve the right to decline
order(s) or require shipment to the Billing Address at our discretion. Our policy is to fight all Chargebacks. Orders are
digitially photographed before shipping. Modifications to orders must be received in writing from the email address listed on
The Jewelry Industry recommends you restring your Jewelry at least once
a year--more often if it is worn in water or worn daily. We will restring any jewelry
purchased on our site for a 25% discount on labor, plus shipping and handling charges. Replacement stones
will be charged on a per stone basis. Please contact us for an exact quote.
Our liability on any purchase is limited to and cannot exceed the purchase price.
We carry thousands of items and occasionally errors will occur.
Therefore, prices and descriptions are subject to change without notice.